At Goldvic by Victoria Vega, we take pride in providing high-quality, custom-made, and factory-produced jewelry, specializing in Cuban link chains and Franco-style chains.

Delivery Times
Shipping times vary based on the specific item ordered. The estimated delivery time depends on whether the piece is in stock or custom-made.

• In-stock items: Orders for pieces available in our inventory typically ship within 4-5 days, depending on the buyer's location.
• Custom designs: For custom-designed items, the standard delivery time is approximately 3 weeks, as each piece is crafted to meet your unique specifications.
  
  
  

Shipping Locations
To expedite delivery, we ship from one of our three primary warehouses, depending on the buyer’s location:

• US, CAN: Atlanta
• UK: London
• EU, INTERNATIONAL: Barcelona
  

We strive to ensure timely and secure delivery for all our customers, keeping you updated throughout the process.

At Goldvic by Victoria Vega, we aim to provide swift and secure delivery to our customers worldwide.

Shipping Times
We process and ship orders Monday through Friday during regular business hours.

• For USA, Canada, UK, EU, and Australia orders:
  Enjoy FREE FedEx/DHL shipping, with an estimated delivery time of 4-7 business days.
  
• For international orders:
  We also offer FREE FedEx/DHL shipping, typically arriving within 4-7 business days.
  

To track your shipment in real-time, visit our Order Tracking page.

Processing Time
Processing times vary by item. Some in-stock pieces may ship within 48 hours, while custom orders can take 3-4 weeks for completion. You will receive an email notification with tracking details once your order has shipped.

Important: Occasionally, payment processing may take up to 48 hours, which could affect the overall shipping timeline. Orders will be shipped once payment has been successfully confirmed.

Customs and Duties
The price of your purchase does not include any customs duties or import taxes.

As a customer, you are responsible for any additional taxes or fees required by your country’s customs office. These fees, if applicable, are typically paid directly to your local authorities upon delivery. We recommend checking with your local customs office for more details.

At Goldvic by Victoria Vega, we prioritize your satisfaction. However, due to the nature of our products, returns are handled on a case-by-case basis.

Return Eligibility
Returns are accepted for factory-produced items, provided they are unworn, undamaged, and in their original packaging. Custom-designed pieces, personalized items, or made-to-order products are non-returnable, as they are tailored to your unique specifications.

Return Process
To initiate a return, please contact our customer service team within 14 days of receiving your item. Returns must be shipped back to us within 7 days of approval. Return shipping costs and any related customs fees are the responsibility of the customer.

Non-Returnable Items

• Custom orders
• Personalized jewelry
• Any items that have been worn or damaged after delivery
  
  

If you have any questions about the return process, feel free to contact us for assistance.